Current request process
Customers and technicians can start a verified account-deletion request from Profile in the GFix app. GFix verifies account ownership before deactivating and anonymizing eligible account data. This is not an instant hard-delete because financial, dispute, fraud-prevention, security, audit, tax, accounting, and other legally required records may need to be retained or access-restricted.
- Send the request. Email admin@gfix.asia from the email address associated with your account where possible. Use the subject "GFix Account Deletion Request".
- Identify the account. State whether you are a customer or technician and provide the phone number or email used to register. Do not send your password or one-time verification code.
- Complete verification. GFix may contact you through registered account details and ask for limited information needed to confirm that the request is genuine.
- Review active matters. We will check for active jobs, unresolved disputes, payment or payout matters, security concerns, or legal retention requirements before completing the request.
- Receive confirmation. GFix will communicate the outcome, including any information that must be retained or access-restricted and the reason.
What may be deleted or de-identified
After verification and review, GFix may delete or de-identify account profile details, unused session records, optional profile content, and other account-linked personal data that is not required for an active service or legitimate retention purpose.
What may need to be retained
Some job, payment, wallet, points, refund, payout, dispute, support, security, fraud-prevention, consent, status-history, tax, accounting, and audit records may need to be retained for an appropriate period. Where possible, access will be restricted and data will no longer be used for ordinary account activity. GFix does not promise immediate deletion of every record.
Technician accounts
A technician may request deletion of personal account data and deactivation of access. Application documents, completed-job records, payout records, consents, disputes, and audit evidence may be subject to additional verification and retention. Deactivation by itself is not represented as full deletion.
Data requests without deleting the account
You may also ask to access or correct personal data, or request deletion of particular information where applicable, without requesting closure of the whole account. Email admin@gfix.asia and describe the request.
Need help?
Contact admin@gfix.asia, call +60 12-696 6601, or use the GFix contact page.